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Support hours: Monday-Friday, 8am-6pm
What happens if my shipment is undelivered or refused?
What happens if my shipment is undelivered or refused?
If your order cannot be delivered or is refused, please email us at info@aa-beauty.eu and our team will assist you as soon as possible.
What should I do if I receive a faulty or damaged product?
What should I do if I receive a faulty or damaged product?
If your goods arrive damaged, please contact us at info@aa-beauty.eu within 48 hours of receiving your order. Make sure to include your order number in the message.
What is your returns policy?
What is your returns policy?
We accept returns of unused or gently used items within 30 days of purchase. Refunds may take up to 21 working days to appear in your account.
To request a return, please email us at info@aa-beauty.eu.
What should I do if I receive an error message during checkout?
What should I do if I receive an error message during checkout?
If you receive an error message, please try the following
- Contact your bank to ensure there are sufficient funds in your account.
- Verify you are entering the credit card’s CVV and billing information correctly.
- Confirm your billing name, address, and phone number match the cardholder's details.
If the issue continues, please contact us at info@aa-beauty.eu and we’ll be happy to assist you.
Need to cancel an item or update your shipping address?
Need to cancel an item or update your shipping address?
You can request changes within 20 minutes of placing your order by emailing us at info@aa-beauty.eu during our business hours.
Please note:
We may not be able to modify orders placed outside of this time frame or business hours. While we’ll do our best to assist with cancellations or address changes, some requests may not be possible once processing begins.
How do I track my order once it has been placed?
How do I track my order once it has been placed?
Once your order has been dispatched, you’ll receive an email with a tracking number and link to follow your shipment.
You can also track your order by logging into your account and checking the Order History section.
What are the shipping options and costs for different regions?
What are the shipping options and costs for different regions?
We offer shipping to multiple regions with rates based on the order amount:
Zone 1 EU (Austria, Belgium, Switzerland, Czechia, Germany, United Kingdom, Poland, Sweden, Lithuania, Slovakia, Moldova, Romania):
- Orders up to €50.00: €5.00
- Orders €50.00 and above: Free
Zone 2 EU + USA (France, Italy, Netherlands, Spain, Latvia, Portugal, Finland, Estonia, Greece, Hungary, Monaco, San Marino, Denmark, Ireland, Luxembourg):
- Orders up to €75.00: €12.00
- Orders €75.00 and above: Free
North America & UAE
(United Arab Emirates, Canada, United States):
- Orders up to €75.00: €12.00
- Orders €75.00 and above: Free
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